Ekam.io

Privacy Policy

Updated On Sep 21, 2016

Ekam Labs Inc. (“Ekam Labs” or “the Company”) is committed to protecting the privacy of individuals who visit Ekam Labs’s Web sites (“Visitors”), individuals who register to use the Services as defined below (“Customers”). This Privacy Statement describes Ekam Labs’s privacy practices in relation to the use of Ekam Labs’s Web sites and the related applications and services offered through www.ekam.io (the “Services”).

This Privacy Statement and associated practices have been reviewed to be in line with global standards for program requirements including transparency, accountability, and choice regarding the collection and use of your personal information. If you have questions or complaints regarding Ekam Labs’s Privacy Statement or associated practices, please contact us here:

Email
support24x7@ekam.io
Mail to: Privacy
Ekam Labs, Inc.
54 W.40th St.,
New York, NY 10018

Ekam Labs also abides by the EU Safe Harbor Framework as outlined by the U.S. Department of Commerce and the European Union. For more information on the EU Safe Harbor Framework, please visit http://www.export.gov/safeharbor/.

1. Web sites covered

This Privacy Statement covers the information practices of Web sites that link to this Privacy Statement, including any sub-domains under www.ekam.io and https://www.ekam.io and (collectively referred to as “Ekam Labs’s Web sites”).

Ekam Labs’s Web sites may contain links to other Web sites. The information practices or the content of such other Web sites is governed by the privacy statements of such other Web sites. The Company encourages you to review the privacy statements of other Web sites to understand their information practices.

2. Information collected

When expressing an interest in obtaining additional information about the Services or registering to use the Services, Ekam Labs requires you to provide the Company with personal contact information, such as name, company name, industry, address, phone number, and email address (“Required Contact Information”). When purchasing the Services, Ekam Labs may require you to provide the Company with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”). Ekam Labs may also ask you to provide additional information, such as number of employees, or job title (“Optional Information”). Required Contact Information, Billing Information, and Optional Information about Customers are referred to collectively as “Customer Data”.

As you navigate the Company’s Web sites, Ekam Labs may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s Web sites (such as the Web pages viewed and the links clicked). For additional information about the collection of Web Site Navigational Information by Ekam Labs, please click here.

3. Use of information collected

The Company uses Customer Data to perform the services requested. For example, if you fill out a “Contact Us” Web form, the Company will use the information provided to contact you about your interest in the Services.

The Company may also use Customer Data for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding the Company, its affiliates, and its partners, such as information about promotions or events.

Ekam Labs uses credit card information solely to check the financial qualifications and collect payment from prospective Customers.

Ekam Labs uses Web Site Navigational Information to operate and improve the Company’s Web sites. The Company may also use Web Site Navigational Information alone or in combination with Customer Data to provide personalized information about the Company. For additional information about the use of Web Site Navigational Information, please click here.

4. Web Site Navigational Information

Cookies, Web Beacons and IP Addresses

Ekam Labs uses commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate the Company’s Web sites (“Web Site Navigational Information”). This section describes the types of Web Site Navigational Information used on the Company’s Web sites and how this information may be used.

Cookies

Ekam Labs uses cookies to make interactions with the Company’s Web sites easy and meaningful. These technologies may be used for supporting application functionality such as secure login or storing user preferences, improving application performance and tracking usage. Standing alone, cookies do not personally identify you; they merely recognize your Web browser. Unless you choose to identify yourself to Ekam Labs, either by responding to a promotional offer, opening an account, or filling out a Web form (such as a “Contact Us” Web form), you remain anonymous to the Company.

Ekam Labs uses cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer. Please note that if you disable your Web browser’s ability to accept cookies, you will be able to navigate the Company’s Web sites, but you will not be able to successfully use the Services.

The following sets out how Ekam Labs uses different categories of cookies and your options for managing cookies’ settings:

Cookie Cookie Name Purpose
Session ID Tracking PHPSESSID Stores information about the current User Session on your computer. Required for the site to function correctly. Each time you log into the Services, a cookie containing an encrypted, unique identifier that is tied to your account is placed on your browser. These cookies allow the Company to uniquely identify you when you are logged into the Services and to process your online transactions and requests.
Google Analytics _utma Used by Google Analytics to identify Unique Visitors vs Returning Visitors. It is used by most of the web sites and does not track or store personal data. It expires after 2 years.
Auto Login autolog Keeps the User logged into the application for a period of 7 days or until the User logs out, which ever is earlier. The cookie will expire on logging out or after the 7-day period.

IP Addresses

When you visit Ekam Labs’s Web sites, the Company collects your Internet Protocol (“IP”) addresses to track and aggregate non-personal information. For example, Ekam Labs uses IP addresses to monitor the regions from which Customers and Visitors navigate the Company’s Web sites.

Ekam Labs also collects IP addresses from Customers whey they log into the Services as part of the Company’s “Identity Confirmation” and “IP Range Restrictions” security features.

5. Public forums, refer a friend, and customer testimonials

Ekam Labs may provide bulletin boards, blogs, or chat rooms on the Company’s Web sites. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Ekam Labs is not responsible for the personal information you choose to submit in these forums.

Ekam Labs may post a list of Customers and testimonials on the Company’s Web sites that contain information such as Customer names and titles. Ekam Labs will obtain the consent of each Customer prior to posting any information on such a list or posting testimonials.

6. Sharing of information collected

Service Providers
Ekam Labs may share Customer Data with the Company’s contracted service providers so that these service providers can provide services on our behalf. Ekam Labs may also share Customer Data with the Company’s service providers to ensure the quality of information provided. Unless described in this Privacy Statement, Ekam Labs does not share, sell, rent, or trade any information with third parties for their promotional purposes.

Ekam Labs Affiliates
The Company may share Customer Data with other companies in order to work with them, including affiliates of the Ekam Labs corporate group. For example, the Company may need to share Customer Data for customer relationship management purposes.

Business Partners
From time to time, Ekam Labs may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from Ekam Labs, the Company may share Customer Data collected in connection with your purchase or expression of interest with our joint promotion partner(s). Ekam Labs does not control our business partners’ use of the Customer Data we collect, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly offered product or service.

Billing
Ekam Labs uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf.

Compelled Disclosure
Ekam Labs reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.

7. International transfer of information collected

To facilitate Ekam Labs’s global operations, the Company may transfer and access Customer Data from around the world, including the United States. This Privacy Statement shall apply even if Ekam Labs transfers Customer Data to other countries.

8. Communications preferences

Ekam Labs offers Visitors, and Customers who provide contact information a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of the Company’s marketing emails. Additionally, you may send a request specifying your communications preferences to support24x7@ekam.io. Customers cannot opt out of receiving transactional emails related to their account with Ekam Labs or the Services.

9. Correcting and updating your information

Customers may update or change their registration information by editing their User Profile or organization record. To update a User Profile, please login to www.ekam.io with your registered username and password and click “My Profile.” To update an organization’s information, please login to www.ekam.io with your registered username with administrative access and password and select “Organization Settings.” To update Billing Information, please login to www.ekam.io with your registered username with administrative access and password, and select 'Billing Information' option under 'Account and Billing Information' option. To have your registration information deleted, please email support24x7@ekam.io or call +1 (800) 930-6715. To discontinue your account and to have information you maintained in the Services returned to you, please email support24x7@ekam.io or call +1 (800) 930-6715 . Requests to access, change, or delete your information will be handled within 30 days.

10. Customer Content

Ekam Labs Customers may electronically submit data or information to the Services for hosting and processing purposes (“Customer Content”). Ekam Labs will not review, share, distribute, or reference any such Customer Content except as provided in the Ekam Labs's Master Services Agreement, or as may be required by law. In accordance with the Ekam Labs Master Services Agreement, Ekam Labs may access Customer Content only for the purpose of providing the Services, preventing or addressing service or technical problems, at a Customer’s request in connection with customer support matters, or as may be required by law.

11. Security

Ekam Labs uses robust security measures to protect Customer Data from unauthorized access, maintain data accuracy, and help ensure the appropriate use of Customer Data. The Services runs under SSL. SSL is a browser technology that encrypts the data transmitted between your computer and the Services Server. SSL websites have an address that begins with 'https://' instead of 'http://'. Ekam Labs strongly encourages all Organizations to run under SSL to ensure data privacy of transmitted data and to secure the transmission of login and password information. When the Services are accessed using supported versions of browsers, Secure Socket Layer (.SSL.) technology protects Customer Data using both server authentication and data encryption. These technologies help ensure that Customer Data is safe, secure, and only available to the Customer to whom the information belongs and those to whom the Customer has granted access. Customers are responsible for maintaining the security and confidentiality of their Ekam Labs usernames and passwords.

Because the Company uses the Services to maintain Customer Data, this information, which is stored in the Services, is secured in the same manner as described above for Customer Data.

12. Changes to this Privacy Statement

Ekam Labs reserves the right to change this Privacy Statement and will post those changes at www.ekam.io/privacy-policy.html , so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone. Ekam Labs will provide notification of the material changes to this Privacy Statement through the Company’s Web sites at least thirty (30) business days prior to the change taking effect. By using the Services, you signify your assent to the Ekam Labs Privacy Statement changes. If you do not agree to this statement, please do not use the Services.

13. Contacting us

If you have any questions about this Privacy Statement, the information that we collect from you, or the Services, please contact us at support24x7@ekam.io or write to:

Privacy
Ekam Labs Inc.
54 W.40th St.,
New York, NY 10018

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